Talk to a human
One inbox for everything
Bugs, billing, account questions, scan or lookup issues, TestFlight access, and feedback all land in the same place — a real person reads it.
Speed up your reply — include
The email on your FlipIQ AI account so we can find you in the logs.
What you scanned and roughly when for scan or lookup issues.
A screenshot or screen recording especially for a crash or a wrong verdict.
What you expected vs. what happened one line is plenty.
Try this first
Quick fixes for common snags
A purchase didn't unlock Pro or credits
Reopen the app and pull to refresh on the account screen to force an entitlement sync, and confirm you're signed into the same Apple ID that made the purchase. Still missing after that? Email us — these sync issues are almost always fixable in minutes without a refund.
A scan misidentified an item
Retake the photo in even light, fill the frame, and use a plain background — identification runs on-device, so the photo is everything. Open the result to refine it. If a specific item keeps coming back wrong, send it our way; misidentification reports are gold during the beta.
A Market Value Lookup returned no comps
Rare or niche items sometimes have too few recent sales to price confidently. Try a broader item title, and make sure you're online — lookups pull live comps and need a connection, unlike local identification.
Can't sign in
Use the same email tied to your purchases, and check spam for the sign-in link. If you're still locked out, email us from that address and we'll get you back in.
Didn't solve it? Email [email protected] and we'll take it from there.
Sort it by topic
Jump to what you need
Bugs & scan reports
Hit a crash or a misidentified item? Tell us what you scanned and when, and attach a screenshot. During the iOS beta these reports are the most useful thing you can send.
Billing & refunds
Pro and lookup credit packs are bought through Apple, so refunds run through Apple. If a charge looks wrong or a purchase didn't unlock, email us first — entitlement sync issues are usually fixable in minutes and don't need a refund.
Account & data deletion
Delete your account from the app's settings, or email us from your account address and we'll process it. The privacy policy covers exactly what is removed and what we keep for legal or billing reasons.
On the iOS beta
Your reports shape what ships
FlipIQ AI is in TestFlight right now, so crashes and wrong verdicts you send go straight into the next build. A screenshot and the item you scanned are all we need to chase it down.